Privacy Policy

This privacy policy helps you understand what personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information. It applies to you if you use our products or services in store, over the phone or online, use our website, or interact with us on social media.

Who we are

Hadjikyriakos & Sons Ltd is a company registered in Cyprus with registration number HE1005. The company is a distributor, a retailer and a wholesaler of consumer electronics and domestic appliances.

Your security

When you shop with us or use our services, you trust us with your personal data. We are a company that puts you, our customer, first, respecting you as an individual. We are committed to maintaining your trust. In this policy we explain:

What, when and why we collect your personal information, and how we use it.
The very limited conditions under which we may disclose it to others (for direct marketing, only with your explicit permission).
How we store your information and why we retain it.
How you can ask for your information to be updated, corrected or forgotten.
Children and personal data.

1. Information we collect

We collect personal information about you when you interact with us: when you visit one of our stores or our technical service centre, use our website, or communicate with us by phone, email and social media.

When you visit one of our stores or our service department

Personal details such as your name, surname, address, email address, phone number and other contact information.
Transaction information, such as the product(s) you purchased, the price and your method of payment.
Your account information, such as dates of purchases, returns and payments received.
The phone numbers you call or message, and the phone numbers you receive calls or messages from.

When you are online

Account information, such as your username and other identifiers or credentials you use to access our online services or buy our products and services, and details of your shopping preferences such as your favourite brands and products.
Details of your visits to the website.
IP address and cookie data.
Information you provide in your dealings with us, including when you register for our online services, subscribe to our services, or request further services or information from us.

Situations in which you provide personal information

When you purchase products in our stores or online.
When you ask for products to be delivered to your home, picked up from a store, or installed at your location.
When you contact our technical service centre.
When you register for or use our online services.
When you request marketing or other communications.
When you enter one of our competitions or complete one of our customer surveys.

2. How we use your information

Data protection law sets out a number of reasons for which a company may collect and process personal data:

When we enter into a contract with you

We use your personal information to process your orders, invoices and payments, or to give you a refund. We may share your personal information with our delivery partners in order to fulfil our obligations.

When you have provided consent

We use email and text messages (SMS) to tell you about our products and services, competitions, offers, promotions or special events, provided you have given us specific consent.

Where there is a legitimate interest

As a company we often need to process your personal data to carry out tasks relating to our business activities. In such cases, processing can be justified on grounds of legitimate interest, including:

Providing customer support, and responding to and communicating with you about your requests.
Contacting you if we need to obtain or provide additional information.
Checking that our records are correct and, from time to time, that you are satisfied (for example customer surveys).
Marketing activities and sending promotional material to you.
Communicating about your orders, purchases or accounts, and invoicing you for our products or services.
When you post on our blogs and interact with us through social media.
Tracing you (sometimes through a third party) to recover payment or reclaim our products if you fail to repay what you owe us or return our products.
Protecting against, identifying and preventing fraud and other criminal activity, claims and other liabilities.
Network and information security, to protect your information against loss, damage, theft and unauthorised access.

When we must comply with our legal obligations

To identify you when you contact us.
To verify the accuracy of data we hold about you.
To assist the tax authorities, the police and/or other regulatory bodies in relation to an investigation.

When it is in your vital interest

In certain circumstances it is in your vital interest for us to process your personal information — for example to contact you about urgent safety or product recall notices, or where we reasonably believe processing will prevent or reduce potential harm to you.

Our service providers

We work with third parties so that they can process your requests for delivery, installation or repair of products you purchased from us, or process personal data on our behalf — and only where they meet our standards on data processing and security. We only share information that helps them provide their services to us or to you.

Other organisations and individuals

We may transfer your personal information to other organisations in certain scenarios, for example:

If required by law, under any code of practice by which we are bound, or when asked by a public authority such as the police.
If we need to do so to exercise or protect our legal rights, users, systems and services.

Transfers outside the EU and the EEA

We do not currently transfer your personal information outside the European Economic Area (EEA). If we do, your personal information will continue to be subject to one or more appropriate safeguards set out in law.

4. Retention and security of your personal information

We keep your personal information for as long as necessary for the purposes described in this policy, including:

To respond to any questions or complaints.
To maintain records according to the rules that apply to us.
To defend legal claims.
To provide after-sales service for products you purchased from us (our products last for many years and spare parts are available for more than 10 years).

We are committed to keeping your personal information secure and take all reasonable measures to protect it from misuse. All our employees and business associates who process personal information on our behalf are obliged to respect its confidentiality.

5. Your rights under Regulation (EU) 2016/679 (GDPR)

Right of access — you may ask what personal information we hold about you. Before providing it, we may ask for proof of identity and enough information about your interactions with us to locate your data.
Right to rectification — if any personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
Right to erasure (“right to be forgotten”) — you may ask us to erase personal information that is no longer necessary for the company’s purposes, subject to Cyprus data protection legislation.
Data portability — in certain circumstances you may request a copy of your personal information, or ask for it to be passed to an organisation of your choice in an easily re-usable format.

6. Children and personal information

We do not sell products to children under the age of 16. If you are under 16, you may only use our website with the involvement of a parent or guardian.

Cookie policy

Our websites collect information about customers’ browsing preferences and settings using cookies.

What are cookies?

Cookies are small data files placed on your computer or other devices as you browse websites. They collect information about your browsing preferences and settings in order to show you advertisements for similar products.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website from the same device, including pages viewed, products purchased and your browsing history on the website.

Blocking cookies

You can consent to, or block, the use of cookies by changing the relevant settings in your browser.

Contact information

If you have any questions about this privacy policy, or want to exercise your rights, please email controller@hadjikyriakos.com.cy or call us on 77 777 007. Except in rare cases, we will respond within four weeks of receiving your request.